Our working relationship with you is based on trust. All information you give us is treated as confidential and will only be shared with other practitioners on a ‘need-to-know’-basis. If you feel that this is an issue for you, please discuss this with your primary midwife and complete a pro-forma for the disclosure of confidential information. There are rare exceptions to the above where the law demands that appropriate authorities need to be informed. We would never disclose confidential information about you without your prior knowledge.
Our care is based on the information you give; we will offer information at all stages to enable you to make the choices and decisions most appropriate to you. If you choose to withhold information from us, we will not be able to provide you with the best possible care.
To assist us to provide you with effective care, and in order to comply with Nursing & Midwifery Council regulations, we are required to keep records of all care given. These records are the joint property of you and your primary midwife; she will provide you with a copy of your notes as a keepsake after your care is completed.
You have the right to cease to employ us as your midwives at any time, however any fees paid will be retained by us for services already provided. We have a right to withdraw our services if we feel that we are unable to maintain an honest relationship with you in order to help you prepare to achieve the best possible outcome for you and your baby.
If you are not happy with any aspect of our service, please discuss it with us as soon as possible. It is much better to air grievances early and clear the air than to allow them to fester. If you do not feel able to approach your own midwife directly, please feel free to contact the other midwife, or contact Independent Midwives UK to to negotiate a mutually agreeable solution.
All UK midwives are required by law to have up to date registration with Nursing & Midwifery Council, and to participate in the revalidation process to demonstrate up to date skills and knowledge. You can access the NMC website to check the registration of any midwife, nurse or health visitor.
We are registered with the Information Commissioners Office for Data Protection purposes. Our paper records are stored in locked filing cabinets, and we are obliged by law to keep them for at least 25 years. We will not pass on your contact details to third parties.